8/2/2023 0 Comments Ai bot design![]() That is where it’s important to realize that “understanding” is really a human word, she added. “You would never expect a human who was going to be filling the role of a virtual assistant to just automatically know everything and have all the information they need,” she explained. However, just like any other technology, organizations have to invest the time in order to teach the bots to do the things they want it to do. “As if just by designing a conversational bot, all your dreams will come true.” “I think it’s partly because there’s still an awful lot of salespeople and people in the media who portray conversational AI as if it’s magic,” she said. Hura said she still sees enterprise customers surprised by what conversational AI chatbots cannot do. Truth: It takes time and effort to design successful chatbots. Myth 1: Conversational AI chatbots are ‘magic‘ Against this backdrop are three myths that she says need to be busted. in linguistics and began working in speech technology while working at Bell Labs, which she noted, “… was literally because I was sitting next to visual designers who were working on a speech technology project.” Hura said there are plenty of misconceptions about conversational AI chatbots. ![]() “Both of those together really form the conversational experience that someone would have interacting with one of these bots,” she said. Additionally, she explained that there are seven natural language analysts that define how the bot listens and interprets what the user says. There are five conversation designers on her team who define what the bot says to the user and develop the structure of the conversation. “While it is a do-it-yourself platform, for many of our enterprise-level customers an expert team comes in to help define the framework for the bot or this suite of bots they develop,” she said. Hura joined the company in March to build out an expert design practice for the company.
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